Our philosophy as a business is to approach these unprecedented times with urgency, empathy and transparency. Our top priority is the health, safety and well being of our employees, partners, prospects and valued customers.
We understand that these times are difficult in many different ways to us all and we appreciate your patience and understanding as we navigate these troubled times and new norms together.
How to Reach Us
As our agents work remotely through this time, we are fortunate to be able to offer a high degree of service with some recently implemented technological changes. We invite you to contact us
through the contact form with any questions or concerns that you may have. Should you prefer to contact us by phone, please leave a detailed message including your contact information, and one of our agents will return your call as quickly as possible. Providing your contact details as they appear on your order will assist us in reviewing your account prior to contact, and will allow us to serve you better. We will strive to continue transparency, and will provide any necessary updates on this page as things develop.
As you may already be aware, Canada Post, customs and many other parcel couriers are currently experiencing an unprecedented increase in parcel volume at this time. In additional to processing extremely high parcel volumes, observing social distancing in distribution centers and reduced staffing have created challenging circumstance and some delays in standard shipping times.
At present, we have been advised that shipping times of some parcels may be delayed as much as 1 to 2 weeks
depending on the distribution and processing centers involved with parcel handling. Unfortunately, Seasonal Overstock does not have any control over these unprecedented delays. Should your order be delayed, we apologize for the inconvenience and would like to remind you that these delays are not exclusive to Seasonal Overstock. In the mean time, we encourage you to review your tracking details provided by email, and contact us
should you have any concerns or questions.
You can find more information, FAQs and updates by Canada Post here